Term Of Use
Welcome to Poorna Store. By using our website and services, you agree to the following Terms & Conditions. Please read them carefully before making any purchase.
1. General
By accessing or using this website, you agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree, please do not use our website.
2. Eligibility
You must be at least 18 years old or using the site under the supervision of a parent or guardian. By placing an order, you confirm that all information provided is accurate and complete.
3. Products & Orders
All jewellery items listed are subject to availability.
Prices are inclusive of applicable taxes unless otherwise stated.
Poorna Store reserves the right to cancel or refuse any order at our sole discretion.
In case of cancellations from our end, you will receive a full refund.
4. Payments
We accept multiple payment options including UPI, debit/credit cards, and net banking.
Orders are processed only after full payment is received.
5. Shipping & Delivery
We offer pan-India shipping via trusted delivery partners.
Estimated delivery time is 3–10 business days depending on your location.
Delivery timelines are indicative and may vary due to unforeseen reasons.
6. Return & Refund Policy
We accept returns or refunds only under the following condition:
✅ A clear, uncut video of the delivery and unpacking process must be provided, showing:
Sealed package
Step-by-step unboxing
Product damage or issue clearly
🚫 Returns will not be accepted without this video evidence.
🚫 No returns accepted for change of mind, wrong size selection, or personal preferences.
Claims must be submitted within 24 hours of receiving the package.
7. Product Care
Jewellery should be handled and stored properly. Poorna Store is not responsible for damage caused by mishandling, exposure to chemicals, or lack of maintenance.
8. Intellectual Property
All content including logos, images, designs, and text on this website are the property of Poorna Store and protected by copyright laws. Unauthorized use is strictly prohibited.
9. Limitation of Liability
Poorna Store shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
10. Changes to Terms
We reserve the right to update these Terms & Conditions at any time without prior notice. Please review this page periodically for changes.
