Cancellation Policy – Poorna Store

At Poorna Store, we are committed to providing authentic and high-quality products. To maintain fairness and transparency for all customers, please note our strict policy:

🚫 No Returns

• We do not accept product returns under any circumstances.

• Once an order is placed and delivered, it cannot be returned.

🚫 No Refunds

• All sales are final and non-refundable.

• Refunds will not be issued under any circumstances.

🚫 No Cancellations

• Orders, once placed, cannot be cancelled for any reason.

• Please review your order carefully before confirming your purchase.

Damaged / Wrong Item Exception

In the unlikely event that you receive a damaged product or the wrong item, you may request a replacement only (not return, refund, or cancellation) under these conditions:

✅ A clear, uncut video recording of the unboxing process must be provided, starting from the sealed package.

The video must:

• Show the outer packaging and shipping label clearly.

• Capture the entire unboxing process without cuts, pauses, or edits.

• Clearly display the product condition and the issue at the time of opening.

Important Notes

• Claims must be raised within 24 hours of delivery by emailing care@poornaguru.org with the required video proof.

• Requests without proper video proof or raised after 24 hours will not be entertained.

• If verified, a replacement of the same product only will be arranged.

👉 By purchasing from Poorna Store, you agree to this No Return, No Refund & No Cancellation Policy.